On Wednesday and Thursday the coming week I’ll attend and speak at the CX Transformation Nordics 2016 conference in beautiful Copenhagen. I’ll be part of a panel discussing Emerging Technologies: Future trends and developments to improve Customer Experience Measurement. During the afternoon of the 26th, I’ll also hold a separate keynote on Omnichannel management as a way to improve customer experience across touchpoints, where we’ll discuss opportunities and challenges going from silo-based channels into thinking in terms of, and applying a journey based approach.

The agenda sure looks interesting. Should you happen to be in Copenhagen and want to participate, do contact me as I have a couple of discounted tickets left. Otherwise you may follow the discussion under #CXNordics during the days.

Image credit: Moyan Brenn @ Flickr